Datenschutz

1. Privacy at a Glance

General Information

The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is any data with which you can be personally identified. For detailed information on the subject of data protection, please refer to our privacy policy listed below this text.

Data Collection on This Website

Who is responsible for data collection on this website? The data processing on this website is carried out by the website operator. You can find their contact details in the section "Notice Regarding the Responsible Party" in this privacy policy.

How do we collect your data?
Your data is collected, on the one hand, when you provide it to us. This may include, for example, data you enter into a contact form. Other data is collected automatically or with your consent when you visit the website through our IT systems. This is primarily technical data (e.g., internet browser, operating system, or the time the page was accessed). This data is collected automatically as soon as you enter this website.

What do we use your data for?
Part of the data is collected to ensure the website is provided without errors. Other data may be used to analyze your user behavior.

What rights do you have regarding your data?
You have the right at any time to obtain free information about the origin, recipient, and purpose of your stored personal data. You also have the right to request the correction or deletion of this data. If you have given your consent to data processing, you can withdraw this consent at any time for the future. Furthermore, you have the right to request the restriction of the processing of your personal data under certain circumstances.

You also have the right to file a complaint with the competent supervisory authority. You can contact us at any time regarding this and other questions on the subject of data protection.

2. Hosting

WIX
We host our website with Wix.com Ltd., 40 Namal Tel Aviv St., Tel Aviv 6350671, Israel (hereinafter "WIX").

WIX is a tool for creating and hosting websites. When you visit our website, WIX analyzes user behavior, visitor sources, the region of website visitors, and the number of visitors. WIX stores cookies in your browser, which are necessary for the website's presentation and to ensure security (necessary cookies).

Data collected by WIX may be stored on various servers worldwide. The servers of WIX are, among others, located in the USA. For details, see the WIX privacy policy: https://de.wix.com/about/privacy.

Data transfer to the USA and other third countries is based on the EU Commission's standard contractual clauses or comparable safeguards under Art. 46 GDPR. Details can be found here: https://de.wix.com/about/privacy-dpa-users.

The use of WIX is based on Art. 6 (1) lit. f GDPR. We have a legitimate interest in the most reliable presentation of our website. If corresponding consent has been requested, processing is carried out exclusively on the basis of Art. 6 (1) lit. a GDPR and § 25 (1) TTDSG, insofar as the consent includes the storage of cookies or access to information on the user’s device (e.g., device fingerprinting) within the meaning of the TTDSG. The consent can be revoked at any time.

Data Processing Agreement
We have entered into a data processing agreement (DPA) with the above-mentioned provider. This is a legally required contract that ensures that they process the personal data of our website visitors only according to our instructions and in compliance with the GDPR.

3. General Information and Mandatory Information

Privacy
The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with statutory data protection regulations and this privacy policy.

When you use this website, various personal data will be collected. Personal data is data with which you can be personally identified. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this happens. We point out that data transmission over the Internet (e.g., communication by email) can have security gaps. Complete protection of data from access by third parties is not possible.

Notice Regarding the Responsible Party

The responsible party for data processing on this website is:

klimahelden Support LLC
Christoph Pfeiffer
66 West Flagler Street
Suite 900 - #9097
Miami, FL 33130

Phone: +49 (0) 1579 248 28 94
Email: info@klimahelden-support.com

The responsible party is the natural or legal person who, alone or jointly with others, determines the purposes and means of processing personal data (e.g., names, email addresses, etc.).

Storage Duration
Unless a specific storage period has been stated within this privacy policy, your personal data will remain with us until the purpose for data processing no longer applies. If you make a legitimate request for deletion or withdraw your consent to data processing, your data will be deleted, provided we have no other legally permissible reasons for storing your personal data (e.g., tax or commercial retention periods); in the latter case, deletion occurs after these reasons cease to exist.

General Information on the Legal Basis for Data Processing on This Website
If you have consented to data processing, we process your personal data on the basis of Art. 6 (1) lit. a GDPR or Art. 9 (2) lit. a GDPR, provided that special categories of data according to Art. 9 (1) GDPR are processed. In the event of explicit consent to the transfer of personal data to third countries, data processing is also based on Art. § 49 (1) lit. a GDPR. If you have consented to the storage of cookies or access to information on your device (e.g., via device fingerprinting), data processing is additionally based on § 25 (1) TTDSG. The consent is revocable at any time. If your data is required for the fulfillment of a contract or pre-contractual measures, we process your data on the basis of Art. 6 (1) lit. b GDPR. Furthermore, we process your data if this is necessary to fulfill a legal obligation based on Art. 6 (1) lit. c GDPR. Data processing may also be carried out on the basis of our legitimate interest under Art. 6 (1) lit. f GDPR. The relevant legal bases for each specific data processing operation will be explained in the following paragraphs of this privacy policy.

Note on Data Transfer to the USA and Other Third Countries

We use tools from companies based in the USA or other countries that are not secure under data protection law. When these tools are active, your personal data may be transferred to these third countries and processed there. We point out that no comparable level of data protection as in the EU can be guaranteed in these countries.

For example, US companies are obligated to hand over personal data to security authorities without you, as the affected party, being able to take legal action against this. It cannot, therefore, be ruled out that US authorities (e.g., intelligence services) process, evaluate, and permanently store your data located on US servers for monitoring purposes. We have no influence on these processing activities.

Withdrawal of Your Consent to Data Processing

Many data processing operations are only possible with your express consent. You can revoke an already given consent at any time. The legality of the data processing carried out before the revocation remains unaffected by the revocation.

Right to Object to Data Collection in Special Cases and to Direct Marketing (Art. 21 GDPR)
If data processing is based on Art. 6 (1) lit. e or f GDPR, you have the right to object at any time, on grounds relating to your particular situation, to the processing of your personal data; this also applies to profiling based on these provisions. The respective legal basis on which processing is based can be found in this privacy policy. If you object, we will no longer process your affected personal data unless we can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights, and freedoms or the processing serves the assertion, exercise, or defense of legal claims (objection under Art. 21 (1) GDPR).

If your personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of your personal data for the purpose of such advertising; this also applies to profiling, insofar as it is associated with such direct advertising. If you object, your personal data will no longer be used for direct marketing purposes (objection under Art. 21 (2) GDPR).

Right to Lodge a Complaint with the Competent Supervisory Authority
In the event of breaches of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, particularly in the member state of their habitual residence, workplace, or the location of the alleged infringement. The right to lodge a complaint exists without prejudice to other administrative or judicial remedies.

Right to Data Portability

You have the right to have data that we process based on your consent or in fulfillment of a contract automatically delivered to yourself or to a third party in a standard, machine-readable format. If you request the direct transfer of the data to another responsible party, this will only be done to the extent technically feasible.

Information, Deletion, and Correction

Within the scope of the applicable statutory provisions, you have the right to request information at any time about your stored personal data, its origin and recipient, and the purpose of the data processing and, if applicable, the right to correct or delete this data. For this purpose, as well as for other questions regarding personal data, you can contact us at any time.

Right to Restriction of Processing
You have the right to request the restriction of processing of your personal data. You can contact us at any time for this purpose. The right to restriction of processing exists in the following cases:

If you dispute the accuracy of your personal data stored with us, we generally need time to verify this. For the duration of the verification, you have the right to request the restriction of processing of your personal data.
If the processing of your personal data happened/is happening unlawfully, you can request the restriction of data processing instead of deletion.
If we no longer need your personal data, but you need it to exercise, defend, or establish legal claims, you have the right to request the restriction of processing of your personal data instead of deletion.
If you have filed an objection pursuant to Art. 21 (1) GDPR, a balance must be struck between your and our interests. As long as it is not yet clear whose interests prevail, you have the right to request the restriction of processing of your personal data.

If you have restricted the processing of your personal data, these data—aside from being stored—may only be processed with your consent or for the establishment, exercise, or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of an important public interest of the European Union or a member state.

SSL or TLS Encryption
For security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator, this site uses SSL or TLS encryption. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line. If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

4. Data Collection on This Website

Cookies
Our internet pages use so-called "cookies." Cookies are small text files and do not harm your device. They are either temporarily stored for the duration of a session (session cookies) or permanently (permanent cookies) stored on your device. Session cookies are automatically deleted after your visit ends. Permanent cookies remain stored on your device until you delete them yourself or until they are automatically deleted by your web browser. In some cases, cookies from third-party companies may also be stored on your device when you enter our site (third-party cookies). These enable us or you to use certain services provided by the third-party company (e.g., cookies for processing payment services). Cookies have different functions. Many cookies are technically necessary as certain website functions would not work without them (e.g., the shopping cart function or the display of videos). Other cookies serve to analyze user behavior or display advertising.

Cookies that are necessary for carrying out the electronic communication process, for providing certain functions you have requested (e.g., for the shopping cart function), or for optimizing the website (e.g., cookies for measuring web audience) are stored based on Art. 6 (1) lit. f GDPR, unless another legal basis is specified. The website operator has a legitimate interest in storing necessary cookies to ensure the technically error-free and optimized provision of its services. If consent to store cookies and similar recognition technologies has been requested, processing is carried out exclusively on the basis of this consent (Art. 6 (1) lit. a GDPR and § 25 (1) TTDSG); the consent is revocable at any time.

You can set your browser to inform you about the setting of cookies and to allow cookies only in individual cases, to exclude the acceptance of cookies for certain cases or generally, and to activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be limited.

As far as cookies from third-party companies or for analysis purposes are used, we will inform you about this within this privacy policy and, if necessary, request your consent.

Server Log Files
The provider of these pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

Browser type and version
Operating system used
Referrer URL
Hostname of the accessing computer
Time of the server request
IP address

This data is not merged with other data sources. This data is collected based on Art. 6 (1) lit. f GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimization of their website—this requires the recording of server log files.

Contact Form
If you send us inquiries via the contact form, your information from the inquiry form, including the contact details you provide there, will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. We do not pass on this data without your consent.

The processing of this data is based on Art. 6 (1) lit. b GDPR if your request is related to the fulfillment of a contract or necessary for the implementation of pre-contractual measures. In all other cases, processing is based on our legitimate interest in the effective processing of inquiries addressed to us (Art. 6 (1) lit. f GDPR) or on your consent (Art. 6 (1) lit. a GDPR), if this has been requested; the consent is revocable at any time.

The data you enter in the contact form remains with us until you request deletion, revoke your consent to storage, or the purpose for data storage no longer applies (e.g., after your request has been processed). Mandatory statutory provisions—especially retention periods—remain unaffected.

Inquiry by Email, Telephone, or Fax
If you contact us by email, telephone, or fax, your inquiry, including all resulting personal data (name, inquiry) will be stored and processed by us for the purpose of processing your request. We do not pass on this data without your consent. The processing of this data is based on Art. 6 (1) lit. b GDPR if your request is related to the fulfillment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, processing is based on our legitimate interest in the effective processing of inquiries addressed to us (Art. 6 (1) lit. f GDPR) or on your consent (Art. 6 (1) lit. a GDPR) if this has been requested; the consent is revocable at any time.

The data you send to us via contact inquiries remain with us until you request deletion, revoke your consent to storage, or the purpose for data storage no longer applies (e.g., after your request has been processed). Mandatory statutory provisions—especially statutory retention periods—remain unaffected.

ProvenExpert
We have integrated rating seals from ProvenExpert on this website. The provider is Expert Systems AG, Quedlinburger Str. 1, 10589 Berlin, https://www.provenexpert.com.

The ProvenExpert seal enables us to display customer reviews on our company collected on ProvenExpert on our website. When you visit our website, a connection with ProvenExpert is established so that ProvenExpert can determine that you have visited our website. ProvenExpert also captures your language settings to display the seal in your chosen language.

The use of ProvenExpert is based on Art. 6 (1) lit. f GDPR. The website operator has a legitimate interest in the most transparent display of customer reviews. If corresponding consent has been requested, processing is carried out exclusively on the basis of Art. 6 (1) lit. a GDPR and § 25 (1) TTDSG, insofar as the consent includes the storage of cookies or access to information on the user’s device (e.g., device fingerprinting) within the meaning of the TTDSG. The consent can be revoked at any time.

5. Social Media

Instagram
Functions of the Instagram service are integrated on this website. These functions are offered by Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.

When the social media element is active, a direct connection is established between your device and the Instagram server. Instagram thereby receives information about your visit to this website.

If you are logged into your Instagram account, you can link the content of this website to your Instagram profile by clicking on the Instagram button. This allows Instagram to assign your visit to this website to your user account. We point out that we, as the provider of the pages, do not receive knowledge of the content of the transmitted data as well as their use by Instagram.

If consent (consent) has been obtained, the service described above is used on the basis of Art. 6 (1) lit. a GDPR and § 25 TTDSG. The consent can be revoked at any time. If no consent was obtained, the use of the service is based on our legitimate interest in achieving the highest possible visibility on social media.

Insofar as personal data is collected on our website using the tool described here and transmitted to Facebook or Instagram, we and Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, are jointly responsible for this data processing (Art. 26 GDPR). The joint responsibility is limited exclusively to the collection of the data and its transfer to Facebook or Instagram. The processing by Facebook or Instagram that takes place after forwarding is not part of the joint responsibility. Our shared obligations have been set out in an agreement on joint processing. The wording of the agreement can be found here: https://www.facebook.com/legal/controller_addendum. According to this agreement, we are responsible for providing the data protection information when using the Facebook or Instagram tool and for the secure implementation of the tool on our website. Facebook is responsible for the data security of Facebook or Instagram products. Data subject rights (e.g., information requests) regarding the data processed by Facebook or Instagram can be asserted directly with Facebook. If you assert the data subject rights with us, we are obliged to forward them to Facebook.

Data transfer to the USA is based on the EU Commission’s standard contractual clauses. Details can be found here:

Further information can be found in Instagram's privacy policy: https://instagram.com/about/legal/privacy/.

LinkedIn
This website uses elements of the LinkedIn network. The provider is LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland.

Each time you access a page on this website that contains LinkedIn elements, a connection to LinkedIn servers is established. LinkedIn is informed that you have visited this website with your IP address. If you click the "Recommend Button" from LinkedIn and are logged into your LinkedIn account, LinkedIn is able to associate your visit to this website with your user account. We point out that we, as the provider of the pages, have no knowledge of the content of the transmitted data and its use by LinkedIn.

Data transfer to the USA is based on the EU Commission’s standard contractual clauses. Details can be found here: https://www.linkedin.com/help/linkedin/answer/62538/datenubertragung-aus-der-eu-dem-ewr-und-der-schweiz?lang=de

Further information can be found in LinkedIn's privacy policy: https://www.linkedin.com/legal/privacy-policy.

6. Analysis Tools and Advertising

Google Analytics
This website uses functions of the web analytics service Google Analytics. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland. Google Analytics allows the website operator to analyze the behavior of website visitors. In doing so, the website operator receives various usage data, such as page views, time spent on the site, operating systems used, and the origin of the user. This data may be assigned to a user's device.

There is no assignment to a user ID. Furthermore, we can use Google Analytics to record your mouse and scroll movements and clicks. Additionally, Google Analytics uses various modeling approaches to supplement the collected data sets and applies machine learning technologies in data analysis. Google Analytics uses technologies that allow the recognition of the user for the purpose of analyzing user behavior (e.g., cookies or device fingerprinting). The information collected by Google about your use of this website is usually transferred to a Google server in the USA and stored there.

The use of this service is based on your consent according to Art. 6 (1) lit. a GDPR and § 25 (1) TTDSG. The consent is revocable at any time. Data transfer to the USA is based on the EU Commission’s standard contractual clauses. Details can be found here: https://privacy.google.com/businesses/controllerterms/mccs/.

Browser Plugin
You can prevent the collection and processing of your data by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de. More information on how Google Analytics handles user data can be found in Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=de.

Data Processing Agreement
We have entered into a data processing agreement with Google and fully implement the strict requirements of the German data protection authorities when using Google Analytics.

7. eCommerce and Payment Providers

Processing Customer and Contract Data
We collect, process, and use personal customer and contract data to establish, shape, and modify our contractual relationships. Personal data related to the use of this website (usage data) is only collected, processed, and used to the extent necessary to enable the user to use the service or to bill the user. The legal basis for this is Art. 6 (1) lit. b GDPR.

The collected customer data will be deleted after completion of the order or termination of the business relationship and after the expiration of any statutory retention periods. Statutory retention periods remain unaffected.

Data Transfer upon Contract Conclusion for Services and Digital Content
We only transfer personal data to third parties if this is necessary in the course of contract processing, such as to the bank responsible for processing payments.

A further transfer of the data does not take place or only if you have expressly agreed to the transfer. Your data will not be passed on to third parties without your express consent, such as for advertising purposes.

The basis for data processing is Art. 6 (1) lit. b GDPR, which allows the processing of data for the fulfillment of a contract or for pre-contractual measures.

8. Audio and Video Conferences

Data Processing
For communication with our customers, we use online conferencing tools, among others. The tools we use are listed below. If you communicate with us via video or audio conference via the internet, your personal data will be collected and processed by us and the provider of the respective conferencing tool.

The conferencing tools collect all the data you provide or use to utilize the tools (e.g., email address and/or your phone number). Furthermore, the conferencing tools process the duration of the conference, start and end (time) of participation in the conference, the number of participants, and other "context information" related to the communication process (metadata). The provider of the tool also processes all the technical data required to handle the online communication. This includes, in particular, IP addresses, MAC addresses, device IDs, device type, operating system type and version, client version, camera type, microphone or speaker, and the type of connection.

If content is exchanged, uploaded, or otherwise made available within the tool, it will also be stored on the servers of the tool provider. Such content includes, in particular, cloud recordings, chat/instant messages, voicemails, uploaded photos and videos, files, whiteboards, and other information shared during the use of the service. Please note that we do not have full control over the data processing procedures of the tools used. Our options are primarily determined by the corporate policy of the respective provider. For further information on data processing by the conferencing tools, please refer to the privacy policies of the respective tools used, which we have listed below this text.

Purpose and Legal Basis
The conferencing tools are used to communicate with prospective or existing contract partners or to offer certain services to our customers (Art. 6 (1) lit. b GDPR). Furthermore, the use of the tools serves the general simplification and acceleration of communication with us or our company (legitimate interest within the meaning of Art. 6 (1) lit. f GDPR). If consent has been requested, the tools in question are used on the basis of this consent; the consent is revocable at any time with effect for the future.

Storage Duration
The data directly collected by us via the video and conferencing tools will be deleted from our systems as soon as you request deletion, revoke your consent to storage, or the purpose for data storage no longer applies. Cookies stored remain on your device until you delete them. Mandatory legal retention periods remain unaffected.

We have no influence on the duration of storage of your data that the operators of the conferencing tools store for their own purposes. For details, please contact the operators of the conferencing tools directly.

Conferencing Tools Used

Google Meet
We use Google Meet. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. For details on data processing, see Google’s privacy policy: https://policies.google.com/privacy?hl=de.